Rethinking the service supply chain

from themanufacturer.com

Done well, service is not a cost center but a profit center, and a differentiator. April Terreri speaks with Professor Morris Cohen to find out how

How viable is your service supply chain? Probably not as viable as it could be, according to Morris Cohen, PhD. Cohen is professor of marketing and logistics at the Wharton School at the University of Pennsylvania and co-founder of MCA Solutions in Philadelphia. “We’ve known for a long time that this is an important area, but the notion that you can use your service supply chain as a source of revenue and profit is beginning to become more recognized, especially in the competitive environments in which manufacturers find themselves, where it is increasingly difficult to increase margins, sales, and profits.”

Want to be a Supply Chain Hero?

from sdcexec.com

Save your company’s supply chain from a glut of dormant returned inventory. Here’s how.
By Lee Norman and Warren Sumner

Go on. Be a hero! As a supply chain officer or executive, you can immediately go to your senior management team and confidently assert that at least six percent — and often as high as 35 percent (depending on your industry) — of top-line company revenue is sitting dormant on loading docks or in warehouses, the victim of a broken or non-existent returns management process. That’s inventory you’ve already paid for.

For many companies, realizing revenue from this latent inventory is difficult for two reasons. First, most companies are forward-focused and consider returns a nuisance or not worth the trouble. Second, many senior executives are simply not aware of the magnitude of the problem and therefore have not sought a reverse logistics solution. Herein lies the opportunity for supply chain officers and executives to bring good news and opportunity to senior management in the form of a solution to a problem they might not know exists.

Sockeye Supply Chain Introduces Dynamic Replenishment Tool for Supply Chain Collaboration

from prnewswire.com

Sockeye Supply Chain (formerly Sockeye Solutions), a leading supply chain software company, today announced a new inbound supply chain application, dynamic replenishment. Sockeye’s new dynamic replenishment module was developed by Sockeye, and validated by its work with Hewlett-Packard in powering the world’s ninth largest supply chain. The company also announced its new name, Sockeye Supply Chain, which better reflects the company’s strategic direction.

MaintenanceNet Selected by Insight for New Supply Chain Portal

from businesswire.com

MaintenanceNet, Inc., the leading provider of maintenance contract management services, today announced that it has been selected by Insight Enterprises, Inc. (“Insight”), a leading provider of information technology (IT) hardware, software and services, to deliver a host of data management services along with a web-based supply chain portal to administer service contract life cycles associated with all HP products sold by Insight in the United States. Plans are in place for the portal to support additional manufacturers including Lenovo, Cisco and IBM, along with related maintenance uplift services.