Michele Flynn, President of Expense Management Solutions, Inc.(EMS), a leading strategic advisory firm, and executives from Aetna and Microsoft Corporation will co-present case studies that explore strategic sourcing and strategic relationship management, at SIG’s Sourcing Leadership 2007 conference, Thursday, October 11 in Weston, Florida.
Susan Wagner, Director of America’s Facilities and Services at Microsoft and EMS will co-present “Sourcing Complex Services” a case study of a second generation shared services outsourcing initiative. The presenters will share impacts of a lean staffing model, how to institute performance based pricing, differences between first and second generation outsourcing, how to standardize service levels, and performance standards. Participants will gain insight into effective tools for management of service transition between vendors and understand the pitfalls to avoid. This session will take place at 9:00 a.m.