Supply Chain Software: Who Controls the Buying Decision, IT or Operations?


One of the most important yet infrequently discussed topics related to supply chain technology is who should control the software and related technology decisions – the CIO and the IT organization, or the supply chain executive and the business users?

The standard answer from both sides is that “business needs should drive IT,” but the reality is a lot more complex. This is evident in many ways, from the vastly different list of technology priorities that can be found on almost every survey of IT and business managers, to the great debates that still rage between going with the supply chain modules of the ERP provider (in general, favored by the IT team) and “best-of-breed” solutions (in general more often still favored today by supply chain and logistics users).


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