Implementation is where the rubber meets the road. It’s the part of the process with the highest risk and the highest visibility. The results of all previous activities including analyzing operational data, identifying metrics, benchmarking and designing improvements, all come into play here.
When customers complain or praise a company’s products and service, they’re often unwittingly condemning or lauding the organization’s supply chain operations. These operations are typically behind the scenes, but efficient or inefficient supply chain operations can significantly influence the organization’s overall competitiveness.