Three years since their initial purchase, Follett Ice continues to demonstrate that replenishment-based supply chain is fundamental to business efficiency. Reduced inventory levels, supply chain integration, and increased turns all eliminate waste and serve as hallmarks for continued process improvement. Follett Ice�s senior purchasing agent, Jeff Craig wisely identified the key variables when selecting a demand driven supply chain three years ago. Craig knew he needed a commitment from management to support lean manufacturing and supply base that is open to change. He also recognized that if the method of ordering changed, order quantities and lead-times would be reduced, yet needed people available for implementation and had to generate enough savings to cover start-up and monthly fees.