Dismantling Hierarchy: Deloitte Targets Process Efficiencies

from procurement.travel

Finding room for improvement in a mature travel and meetings procurement program can be challenging, but professional services firm Deloitte & Touche USA has managed to do so through a heavy internal focus on process efficiencies. Moving its management structure from a hierarchical to a process orientation has created uncountable service- and cost-related benefits for Deloitte, which has one of the world’s largest business travel budgets.


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