By Susan Avery — Purchasing, 1/17/2008
Purchasing is all about relationships—building and maintaining relationships with suppliers and internal customers. While both kinds are important, it is relationships with internal customers that the global purchasing operation at the Dow Chemical Co. in Midland, Mich., is concentrating on right now. It’s the next step in the company’s major transformation from tactical to strategic purchasing.
Among its internal outreach efforts: internal customer-satisfaction surveys, recruitment of “the best and brightest” to work in purchasing and regular communication of purchasing successes.