Ed Koch, a mayor of New York in the 1980s, had a particular way of benchmarking his performance as mayor of the city. As he traveled around the five boroughs, he would walk up to residents and simply ask, “How Am I doing?” For Koch, that was a lot more effective, and probably a lot more accurate, than conducting expensive focus groups.
OK, that approach worked fine for hizzoner. But how about supply chain managers that want to benchmark their performance against others. How do they know what to measure? And when you figure that out, how do you actually go about doing the benchmarking?